On October 31, it was announced that 28-year-old Virginia Beach woman Kandace Florence and two other Americans were found dead in a Mexico City Airbnb.According to WTKR, Kandace Florence, her 28-year-old high school friend Jordan Marshall, and 33-year-old Courtez Hall were visiting Mexico City to celebrate The Day of the Dead, which took place on November 1 and 2. The New York Post reported that the individuals likely succumbed to carbon monoxide poisoning.Nowicanjoin@nowicanjoin@SOCONNORNEWS The language barrier should not have been an issue. It would be easy to ask a Spanish speaker to be on the calls. Or better yet to have perhaps reached out to Catholic Charities, some organization that could have provided support.@SOCONNORNEWS The language barrier should not have been an issue. It would be easy to ask a Spanish speaker to be on the calls. Or better yet to have perhaps reached out to Catholic Charities, some organization that could have provided support.In an official statement to People, a State Department spokesperson said that they could not disclose the details of the case.They said:"We can confirm the death of three U.S. citizens in Mexico. We are closely monitoring local authorities' investigation into the cause of death. We stand ready to provide all appropriate consular assistance."It continued:"Out of respect for the privacy of the families, we have nothing further to add at this time."Mike Malvey@MikeMalvey@thedailybeast Sounds like carbon monoxide poisoning…so sad, it happens too often.1@thedailybeast Sounds like carbon monoxide poisoning…so sad, it happens too often.The case remains under investigation.Kandace Florence stated she was feeling unwell before she was found deadAs per the New York Post, Kandace Florence's boyfriend became concerned about the 28-year-old woman's well-being after a phone call on October 30.Adriane@adrianeslmMy Aunt Jenny spoke with @WavyNews10 as we continue to search for answers as to what happened to my cousin Jordan Marshall and his boyfriend Courtez Hall and his long time friend Kandace Florence2My Aunt Jenny spoke with @WavyNews10 as we continue to search for answers as to what happened to my cousin Jordan Marshall and his boyfriend Courtez Hall and his long time friend Kandace Florence https://t.co/EwItJNOwM5The outlet reported that during the call, Florence stated that she was feeling unwell and that something felt askew. After the call was abruptly disconnected, Florence's boyfriend called the Airbnb manager and asked them to check the room to make sure she was safe.That night, Mexico City authorities arrived at the hotel room to find the bodies of Florence, Marshall, and Hall. No detailed information regarding the cause of death has been released.Kelvin Florence, Kandace Florence's father, complained about the lack of cooperation from Mexican authorities. He said that upon the discovery of the bodies, Mexican officers made little effort to inform the victims' families.In an interview with WKTR, Jennifer Marshall, the mother of Jordan Marshall, also said that the victims' families have received minimal information about the case. She also added that she was unable to retrieve her son's laptops and other possessions.Shay O'Connor@SOCONNORNEWSThe US Embassy confirms three Americans died in Mexico City over the weekend. One of them was Courtez Hall. A middle school teacher in New Orleans East. Starting at noon, we hear from his mom and family on why they say it’s been a challenge getting his remains back to the US.318175The US Embassy confirms three Americans died in Mexico City over the weekend. One of them was Courtez Hall. A middle school teacher in New Orleans East. 💔 Starting at noon, we hear from his mom and family on why they say it’s been a challenge getting his remains back to the US. https://t.co/4aQIz2jpsmShe said:“The Mexican police were not very forthcoming with information."She continued:“Also, the language barrier was incredibly difficult as well.”Ceola Hall, Courtez Hall's mother, also echoed the other parents' sentiments about how difficult the situation has been to deal with.In an interview with WDSU, Ceola Hall said:"It's been so hard. We tried calling back over there for the funeral homes. Because of the language barrier and stuff you cannot get anything through or really understand."She continued:"I would hate to see any parents go through what I went through with my son, I didn't expect to hear this about my son. No one expects that."Kevin Lazaroe@klazaroe@SOCONNORNEWS @wdsu So horrible.@SOCONNORNEWS @wdsu So horrible.According to WKTR, Jordan Hall's body has been returned to Virginia Beach. Kandace Florence's body is due to return in the next few days.