Hoyoverse addresses Genshin Impact x McDonald's collab redeem code delivery issues

The Genshin Impact x McDonald's collab went live on September 17, 2024, and is now in full swing. However, despite having started just a day ago, the event has already run into technical difficulties. Ever since the collaboration began, buyers have been facing issues in claiming and redeeming the codes from the Genshin-Impact-themed items.

Earlier today, HoYoverse made an official announcement regarding the issue related to the Genshin Impact x McDonald's collab, stating that they were aware of the technical problems that buyers were facing. Tips and pointers on how to solve these issues have also been provided to buyers.

Read on to know more about the ongoing issue happening with this collaboration, and HoYoverse's methods for redressal, as announced on their social media.

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HoYoverse makes a statement on the recent code delivery issues in the Genshin Impact x McDonald's collab

The Genshin Impact x McDonald's collaboration event has started in the US, and fans can buy two special Genshin-Impact-themed meals during this event: the Genshin Impact Apple Pie and the Genshin Impact Deluxe McCrispy Meal. Each of these purchases gives the buyer one code that can be redeemed in-game.

However, just a day into the event, problems have cropped up with code delivery and redemption. Many people who bought the meals complained about not having received the redemption codes at all.

In a post on Genshin Impact's official X account, HoYoverse announced that they were aware of the issues buyers were facing related to the Genshin Impact x McDonald's collab code delivery and redemption. As per complaints of buyers, many have not received the redemption codes at all, despite having bought the special Genshin Impact themed meals from the McDonald's app.

HoYoverse has requested that buyers check their McDonald's app settings and enable the "Email Notifications" and "MyMcDonald's Rewards" options before purchasing either of the products listed in the collab event menu. Buyers who enable these options in the app should supposedly have no issue getting the rewards, as per HoYoverse.

Furthermore, all buyers have been requested to keep checking their "Spam" or "Promotions" folders in their email clients, as sometimes emails accidentally end up there instead of in the "Primary" section.

If buyers still face issues related to receiving codes for the Genshin Impact x McDonald's collab, they are encouraged to provide feedback directly to McDonald's. For issues related to code redemption, buyers can contact HoYoverse by emailing them at [email protected].

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