Steps to help you get connected to PSN if problems persist

PSN is finally back online after being down for several hours this Christmas week due to a series of attacks by The Lizard Squad. But many players are still having issues connecting to the network. If you are one of those players then you could try these few simple steps to help you get connected.

The first step has been suggested by the official Ask PlayStation Twitter account. You have to completely shut off the PS4 and then power it back on (do not put it into Rest Mode as this does not work). Remember to switch the PS4 on only after the light on the top of the console is completely turned off.

The other method involves changing a setting within the PS4’s network configuration. If none of these methods work then try the these steps below to change your MTU settings:

• Navigate to [Settings] > [Network].
• Here you will find four (4) options, Choose [Set Up Internet Connection].
• Now choose either [Use Wi-Fi] or [Use LAN Cable]
  • If using Wi-Fi – Enter your existing access point password and continue below.
  • If using LAN – Continue below.

• Choose [Custom] on the next screen.
• Select your normal settings for IP Address Settings. (Note: If you do not know this setting use [Automatic].
• Select your normal settings for DHCP Host Name. (Note: If you do not know this setting use [Do Not Specify].
• Select your normal settings for DNS Settings. (Note: If you do not know this setting use [Automatic].
• Select [Manual] for MTU Settings.
• Press enter to pull up the keypad and enter a new value and press X.
  • First use the MTU value of 1473.
  • If the connection test is unsuccessful, try the MTU value of 1450.

• Select [Next] to continue.
• Select your normal settings for Proxy Server. (Note: If you do not know this setting use [Do Not Use].
• Next – [Test Internet Connection]
• You will see a value under (PSN Sign-In – Successful) if this process was successful.

This method has been endorsed by Sony so don’t be afraid to try it. Hopefully these methods should help those who are having trouble connecting to PSN.