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It has been a little over a month since Epic Games launched their Store to compete with distribution giants Steam. Epic Games has promised an 88% cut for video game developers if they sell on their store. Although the platform is relatively new, Epic Games Store is seeing some success, with many titles shifting from Steam to Epic Games Store.
Some bigger distributors such as Ubisoft, have already opted to put their game Tom Clancy's The Division 2 on Epic Games Store and will not publish it on Steam. Epic Director Sergey Galyonkin has announced in a recent Tweet that players are eligible for a full refund within 14 days of purchase and if the game was played under 2 hours.
The under 2 hours played and 14 days policy is actually exactly the refund policy that Steam is also offering. They implemented their refund policy in June 2015. The refund in Epic Games Store is not like Steam where there is a button you can press to get a refund. For now, players will need to log a ticket with Epic Games Support and they will manually refund it.
Sergey Galyonkin has also announced that Epic Games Store now supports currencies from 30 regions or 130 countries. There is no curated price in any local currency, customers will pay in their local currency after the game price is converted from US Dollars. It is a start for now and hopefully, they can compete with Steam's prices.
User reviews are a feature that has not been added yet. That makes it challenging for users to easily find out whether a game is worth buying or not. Galyonkin has also announced that Epic Games Store is being considered for adding that feature, but they would like to make sure they can stay protected from bombarding user reviews/spam.
