Manchester United criticised by supporters after club bans season ticket holder who missed a match
Manchester United have established themselves as one of the richest clubs on the face of the earth because of tremendous support from all over the world coupled with multi-million deals with a host of sponsors. Old Trafford or the Theater of Dreams as United fans like to call it is always full to the brim to support their favourite players.
But one recent incident has not gone down well with people as the supporters are criticising the club's decision to ban a season ticket holder from applying for away tickets for the next 12 months.
The bizarre reason that the club has given the lifelong United fan, is because he failed to attend United's away trip to Hull in September. Graeme Clarke, the season ticket holder for 30 years, felt sick on the morning of their last-minute victory at the KCOM Stadium and was unable to make the trip for a late kick-off at Hull.
Clarke received a letter from United ticket office on September 23 stating that his opportunity to apply for away tickets has been revoked for the next 12 months because of his absence at Hull.
The club has gone on to say that a message was conveyed to all the season ticket holders at the start of the season that no ban will take if the booking will be cancelled on the day. Clarke's family has revealed that another fan had travelled to the game on his ticket but was denied entry because of club's ticketing policy.
This case has caused a lot of anger among the United fans as they claim that this incident was 'disgusting' and 'disgraceful'.
The letter that Clarke received from the club had some words from United's head of ticketing and membership operations Sam Kelleher as he said, "Although we understand circumstances may occur where you are unable to attend a game you have purchased a ticket for, you are able to cancel your ticket and receive a refund via our contact centre."
Keller continued in the letter, "The club has worked extensively with the FA, Police and a number of local authorities to increase the allocation of match tickets we receive, and with thousands of unsuccessful applicants for each game, and we want to ensure each allocated ticket is used."
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