Is Steam Payment Portal down? Hollow Knight Silksong release causes issues

The Steam Payment Portal is currently not working. A number of reports have surfaced regarding failed payment transactions. This disruption may be linked to the release of Hollow Knight Silksong, one of the most highly anticipated Metroidvania titles in the gaming community. It is also among the most wishlisted games on Steam.

This article explores the Steam Payment Portal problems that appear to have emerged with the launch of Hollow Knight Silksong.

Note: Parts of this article are subjective and reflect the author’s opinion. The server problem may or may not be emerging for all individuals.

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Did Hollow Knight Silksong cause Steam Payment Portal to crash?

The release of Team Cherry’s latest title, Hollow Knight Silksong, seems to have impacted the functionality of the Steam Payment Portal. The game is a sequel to 2017's Hollow Knight, which amassed a massive number of positive reviews on Steam.

Hollow Knight gained the interest of a huge number of players, and the announcement of Silksong was met with a lot of excitement.

Steam Payment Portal not working (Image via Steam)

Also read: Hollow Knight Silksong System Requirements

The launch of Hollow Knight Silksong may have overwhelmed Steam’s servers, causing its payment portal to take a hit. Such issues often arise during periods of high user activity and can prevent successful purchases. While frustrating, temporary payment blocks are typically implemented as a precautionary measure to prevent technical errors or any other mishaps.

If you are already in the game, you can check our beginner's guide for Hollow Knight Silksong.

How to possibly fix Steam Payment Portal not working

There are a few workarounds that you can try out to potentially fix the Steam Payment Portal not working error:

Restart the Steam client. If the client refuses to load, you may need to wait a few minutes before it takes you to the landing page. Once this is done, you can revisit your wishlist or cart to try, proceed to checkout, and purchase Hollow Knight Silksong. A soft reboot of the client can sometimes help solve underlying issues.
Check your internet connection for any issues. An unstable connection can potentially cause the Steam client to block payments. A quick restart of your network modem can provide you with a fresh connection and possibly help complete the game’s purchase.
Restart your system to make sure that you are entering a fresh session. This is a general solution that you can try for most errors. While this might delay your purchase of Hollow Knight Silksong by a few minutes, it might just be enough for the client to handle the bulk of users and provide you with a smooth checkout experience.

It is important to note that no official fixes have been announced yet, and any temporary workarounds may not be effective for everyone. Fans can monitor Steam’s official channels for more information on the resolution of the payment portal issue.

Stay tuned to Sportskeeda for more updates, guides, and news.

About the author

Krishanu Ranjan Sarma covers Call of Duty, Apex Legends, and Valorant content for the Esports & Gaming division at Sportskeeda, helping readers stay on top of the latest metas, strategies, and updates.

Krishanu was drawn to online video games when introduced to Dota 2 and the Counter-Strike titles as a teenager. He has since moved on to multiplayer shooters like Valorant, CS2, Call of Duty, and Apex Legends. Among these, he favors the fast-paced battle royale gameplay of Apex Legends; if given a chance, Krishanu would love to drop into the arena and learn the lore first-hand.

Krishanu follows official social media announcements, press releases, and live developer streams for news and updates. However, when it comes to in-depth guides, he draws on his gameplay knowledge to provide tried-and-tested tips and strategies.

Krishanu's content has raked in over 3 million reads in less than two years. He has interviewed many professional esports players, including Valorant stars Mimi, Juliano, Daiki, meL, and Roxi, as well as HLTV award winner and Counter-Strike 2 player Zywoo. He is an avid follower of Valorant esports tournaments, with Paper Rex (PRX) being his favorite.

In his downtime, Krishanu likes capturing moments on film and editing videos. He keenly observes different shots and production-grade lighting techniques when watching movies and TV shows. He also likes listening to music and discovering new genres.

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Edited by Krishanu Ranjan Sarma